Frequently Asked Questions
Product
What types of products are available?
The TWOOD brand includes two product categories: barrels and oak alternatives. On the barrel side, our offer includes a 225L barrel, available in mixed fine and medium grain, with 4 toast levels to ensure simplicity and accessibility. No grain selection is possible.
For oak alternatives, we offer French oak chips and staves available in several toast levels depending on the product.
What types of wood are used?
TWOOD products are made from 100% French oak.
Our barrel offer consists of a mixed grain barrel available in 4 toast levels to ensure simplicity and accessibility. No grain selection is possible.
Regarding oak alternatives, TWOOD offers 100% French oak chips and staves.
Can I choose the grain of the wood for my barrel?
Our offer consists of mixed grain barrels available in 4 toast levels to ensure simplicity and accessibility. No grain selection.
Are there different sizes available?
The TWOOD barrel is available in a single size: 225L, similar to a traditional Bordeaux barrel. To view the hooping plan, please refer to the product specifications.
For oak alternatives, chips are packaged in 10 kg bags with a ready-to-use infusion net, and staves are available in boxes of 40 staves (7 mm thick) with 2 ties (approx. 8 kg).
Are there different thicknesses?
To allow a second life for the barrel, we opted for 27 mm thickness, enabling deep cleaning.
Our staves are available in 7 mm thickness.
What are the advantages of TWOOD oak alternatives?
TWOOD oak alternatives are made from 100% French oak, with precise aromatic profiles. They provide a simple and accessible solution while enhancing cooperage co-products.
Can I get TCA analysis for my barrel?
Our barrels are systematically tested for TCA before shipment. Sending individual analysis results per barrel is available as an option to select in your cart when placing your order. No analysis can be sent afterward if not included initially.
Oak alternatives are not concerned by these analyses.
I would like my logo on my barrel: how can I do this?
Our barrels are delivered branded with the TWOOD logo and the selected toast only. For any other request, please contact us.
Are TWOOD barrels PEFC certified?
The French oak used for TWOOD barrels mainly comes from forests managed by the ONF. Traceability is ensured in accordance with EU EUDR regulation. In this context, PEFC certification is not considered necessary.
How to choose the toast level of TWOOD oak alternatives?
The impact of each toast is detailed in each product sheet, with a complete table outlining effects and recommended contact times.
How to choose between chips and staves?
Contact time is a key factor: chips, being smaller, provide fast extraction (10 days in fermentation or 1 to 3 months in ageing). Staves provide slower, more integrated extraction (2 to 5 months).
Commissioning & Use
I have just received my product, what should I do?
For TWOOD barrels, as with any barrel, please follow the usage instructions.
Tests have shown a slight increase in SO2 loss during filling compared to traditional barrels (around 20%), due to deeper wine penetration. This should be anticipated with slightly higher sulfiting (minimum +0.6 mg/L active SO2) and monitored during ageing.
For oak alternatives, refer to our instructions. Recommended dosages are indicated in product sheets. Store unused woods in original sealed packaging in a dry, odor-free environment.
How to use chips in oenology?
Chips are immersed in tanks using the integrated net to bring structure, volume and aromatic expression.
When to use chips?
During alcoholic fermentation for structure, and during ageing for complexity and volume.
How to use staves?
Staves are fixed inside the tank using provided ties and immersed for prolonged contact.
When to use staves?
They can be used during fermentation, malolactic fermentation or ageing.
How long should oak alternatives remain in wine?
Chips: approx. 10 days (fermentation), 1–3 months (ageing).
Staves: 2–5 months.
I notice variation in barrel evaporation, is this normal?
Yes. Tests show slightly higher evaporation than traditional barrels: around 6–6.5L vs 5L per year, due to deeper wine penetration into the wood.
I notice an issue with my product, what should I do?
Please contact our quality department before any action.
What dosage for chips?
White & rosé: 0.3–2 g/L
Red: 1–4 g/L
What dosage for staves?
White & rosé: 1–4 g/L
Red: 2–6 g/L
Customer Account
How do I create an account?
Click on the “My account” icon and follow the instructions. If you encounter any issues, contact us at: help@twood.fr.
I forgot my password, what should I do?
If you forgot your password, indicate it when logging in and a reset link will be automatically sent to you.
Order
How can I purchase TWOOD products?
At TWOOD, for simplicity and responsiveness, everything is handled through our e-commerce website. However, our customer service team remains available to answer your questions by email or phone: +33 7 57 60 52 06, Monday to Friday.
Can I modify or cancel my order?
Orders can be modified with our prior agreement before shipment. Once the products have been handed over to the carrier, no modification or return will be possible.
Is there a minimum or maximum order quantity?
For barrels, above 10 units, please contact us by email.
For oak alternatives, you can order up to 40 kg per reference online. Beyond that, please contact us: sales@twood.fr.
Can I modify or cancel my order?
Orders can be modified with our prior agreement before shipment. Once the products have been handed over to the carrier, no modification or return will be possible.
How can I track my order?
You will receive regular updates regarding your order status: confirmation when the carrier takes charge, then an SMS with the estimated delivery date, and a final SMS on the day of delivery.
Payment
What payment methods are accepted?
All payments on the TWOOD shop are made by credit card (Visa, Mastercard, Amex, etc.) or bank transfer.
Is payment secure?
Payment is secured by our provider ShopifyPayments.
Can I pay in instalments?
No, this is not possible at the moment.
Delivery
What are the delivery times?
Delivery times vary depending on your postal code, typically between 4 and 7 days.
All delivery times are specified at checkout.
How much does delivery cost?
Shipping costs are calculated at checkout once your postal code is entered and depend on the order volume and delivery location.
Where do you deliver?
Barrels can be shipped to mainland France (excluding Corsica and the overseas departments and regions), Italy (excluding Sicily and Sardinia), or Spain (excluding the Canary Islands). Oak alternatives are shipped exclusively to mainland France (excluding Corsica and the overseas departments and regions). If your area is not covered, please contact us: sales@twood.fr.
What should I do if I notice a problem upon delivery of the products?
Any issues noticed at the time of delivery must be noted on the carrier’s delivery slip and reported to our customer service team via email within two days of the delivery date.
Stockage et conditionnement
How are oak alternatives packaged?
Chips are packaged in 10 kg bags with a ready-to-use infusion net.
Staves are supplied in boxes of 40 (7 mm thickness), in PET-PE packaging (approx. 8 kg), and include ties for tank fixation.
How should oak alternatives be stored?
Oak alternatives must be stored in their original sealed packaging, in a dry and odor-free environment.
Customer service
How can I contact customer service?
Our customer service team is available by email or phone: +33 7 57 60 52 06, Monday to Friday.
What are your opening hours?
We are open Monday to Thursday from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm.
On Friday from 8:30 am to 12:30 pm and from 1:30 pm to 4:30 pm.
Can I get personalized support?
Yes, during the initial implementation visit. Our team is available by email or phone at +33 7 57 60 52 06.
For oenological consulting, on-site visits will be charged.
The TWOOD team also supports you in selecting oak alternatives, toast levels, and dosage.